Privacy Policy

1. Introduction

AI House Hunter ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property search platform.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect the following personal information:

• Account Information: Name, email address, phone number, and password
• Profile Information: Property preferences, search criteria, and saved searches
• Communication Data: Messages, feedback, and support requests
• Payment Information: Billing details for premium services (processed securely by third-party providers)

2.2 Automatically Collected Information

• Usage Data: How you interact with our platform, pages visited, and features used
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General location information to provide relevant property suggestions
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Property-Related Information

• Search Queries: Property types, locations, price ranges, and other search criteria
• Saved Properties: Properties you bookmark, favorite, or express interest in
• Interaction Data: Properties you view, contact information requests, and viewing schedules

3. How We Use Your Information

3.1 Primary Uses

• Service Provision: To provide personalized property search results and recommendations
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send you property alerts, updates, and important service notifications
• Improvement: To analyze usage patterns and improve our AI algorithms and platform features

3.2 AI and Machine Learning

We use your data to train and improve our AI algorithms for better property matching, scam detection, and market analysis. This data is anonymized and aggregated to protect your privacy.

4. Information Sharing and Disclosure

4.1 We Share Information With:

• Property Agents and Developers: When you express interest in a property or request contact
• Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales

4.2 We Do NOT:

• Sell your personal information to third parties
• Share your data for marketing purposes without consent
• Use your information for purposes other than those stated in this policy

5. Data Security

5.1 Security Measures

• Encryption: All data transmission is encrypted using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements for our systems
• Regular Audits: Regular security assessments and vulnerability testing
• Data Minimization: We collect and retain only the data necessary for our services

5.2 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and data at any time.

6. Your Rights and Choices

6.1 Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a portable format

6.2 Communication Preferences

• Opt out of marketing emails while maintaining service notifications
• Customize the frequency and type of property alerts
• Manage cookie preferences in your browser settings

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

7.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place to protect your data during international transfers.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of our services after changes indicates your acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@aihousehunter.com
• Support: support@aihousehunter.com
• Address: AI House Hunter, Kuala Lumpur, Malaysia

13. Data Protection Officer

For specific data protection inquiries or to exercise your rights under applicable data protection laws, you can contact our Data Protection Officer at: dpo@aihousehunter.com